Our Approach

RDU Technology – AI Lead Qualification System

Our AI Lead Qualification System is designed to do one thing exceptionally well: turn inbound demand into booked, revenue-generating jobs while eliminating wasted time and missed opportunities. We build each system around your business model, services, and real-world operations.

1. Multi-Channel Lead Capture (Calls & Texts)

We deploy AI agents that instantly respond to inbound phone calls and text messages from all major lead sources, including Google Search Ads, Google Local Service Ads, organic search, and website traffic.

This ensures:

• 24/7 coverage, including nights and weekends

• No missed calls during peak demand

• Immediate response when urgency matters most

Speed to response is critical, and our system ensures your business is always first.

2. Custom Qualification Logic

Every AI agent is trained using custom logic specific to your services, pricing structure, and service area. The AI asks structured, conversational questions to determine whether a lead is a good fit before your team ever gets involved.

Qualification criteria can include:

• Type of service requested

• Location and serviceability

• Urgency or timeframe

• Job or vehicle details

• Budget or pricing expectations

This filters out low-quality leads and prioritizes high-intent opportunities.

3. Intelligent Call Routing & Escalation

Once a lead is qualified, the system routes the call or conversation to the right person in real time—dispatcher, sales rep, or on-call technician.

If no one is available:

• The AI captures all details

• Sends automated follow-up messages

• Schedules callbacks or appointments

• Flags urgent leads for priority response

This prevents lost revenue from missed or dropped calls.

4. Automated Follow-Ups & Lead Recovery

Not every lead converts on the first interaction. Our system automatically follows up with missed calls, unanswered texts, and partially completed conversations to bring leads back into the pipeline.

Follow-ups can include:

• Text message confirmations

• Call-back reminders

• Appointment prompts

• Service-specific messaging

This dramatically increases booking rates without adding staff workload.

5. Full Tracking, Reporting & Insights

Every interaction is tracked and logged, giving you complete visibility into lead flow and performance.

We track:

• Call volume and duration

• Lead qualification outcomes

• Booking and conversion trends

• Missed call recovery rates

This data allows us to continuously refine scripts, improve qualification accuracy, and maximize ROI.

6. Continuous Optimization & Scaling

As your business grows, your AI system grows with it. We continuously optimize conversation flows, qualification logic, and routing rules based on real results.

The system adapts to:

• New services

• Expanded service areas

• Seasonal demand changes

• Increased ad spend and call volume

This creates a scalable lead-handling engine that supports long-term growth.